Contact details for our DPO

Our Data Protection Officer (DPO) can be contacted on dpo@everythingtech.co.uk.

The personal data we process

We collect and process personal data about you when you interact or purchase services from us.

The types of personal data we may collect include:

• Contact details: Your name, title, home or work address, email address, and phone numbers.
• Technical data: Information about your browser, device, and operating system when you access our website.
• Call recordings: Audio recordings of inbound and outbound telephone conversations with our team.
• CCTV footage: If you visit our premises, you may be recorded on CCTV for security purposes.
• Payment and delivery information: Including billing and delivery addresses, and partial banking details if you choose to pay by Direct Debit.
• Customer feedback: Any information you provide to us through reviews, surveys, or feedback forms.
• Training records: Details of any training sessions delivered to you by Everything Tech.

How we use your personal data

We use your personal data for the following purposes:

Contractual and Service Delivery

• To establish and fulfil a contract with you (or your employer), including:
• Verifying your identity
• Taking and processing payments
• Communicating with you
• Delivering products or services
• Providing customer support

 

We require this information to enter into and perform our contract with you. Without it, we may not be able to provide the requested services.

Legal and Regulatory Compliance

• To comply with applicable laws, regulations, or legal processes.
• To cooperate with authorities and law enforcement when legally required.

Legitimate Business Interests

• We may process your data where necessary to protect and support our legitimate business interests, including:
• Managing and resolving legal claims
• Ensuring compliance and supporting investigations
• Monitoring usage to prevent fraud, security breaches, or criminal activity
• Improving and protecting our services, websites, and content (online and offline)
• Handling complaints and customer service issues
• Recording phone calls for training and quality monitoring
• Recording CCTV footage at our premises for security purposes

Payment Security

• If you provide payment details, we may use third-party services to verify the validity of bank or card information to prevent fraud.

Research and Feedback

• We may invite you to participate in surveys or market research to help us improve our services and customer experience

Marketing and Prospecting

• We may use your personal data for marketing purposes in the following ways:
  • CRM-based outreach: We use data stored in our CRM system to identify customers or prospects who may benefit from additional or related services. This helps us tailor and send relevant marketing communications.
  • Website activity tracking: We monitor interactions with our website (e.g. page visits) to better understand user interests and may use this data to reach out via email or LinkedIn with relevant information or offers.
  • Third-party data sources: Occasionally, we may purchase GDPR-compliant marketing lists related to our industry. This data is used for targeted campaigns, and we ensure that all recipients are given the opportunity to opt out of further communication.
  • Data cleansing and retention: We regularly cleanse our marketing data. For example:
    • Removing contacts who have left their role or company
    • Records that have shown no engagement for over two years are SET AS NON-MARKETING CONTACT

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in any email or contacting us directly.

Our legal basis for processing your personal data

We only process your personal data where we have a valid legal basis to do so. These include:

Legitimate Interests: We process data in ways that are necessary for our legitimate business interests, such as:

• Operating and improving our website
• Managing sales and marketing activity

We have completed a Legitimate Interests Assessment to ensure these activities do not override your rights or freedoms.

Contractual Necessity: When you engage our services or enter into a contract with us, we process your personal data to fulfil our obligations under that contract (e.g. providing services, billing, and customer support).

Legal Obligations: We may also process your data to comply with laws or regulatory requirements.

With whom will we share your personal data

Your personal data will be treated as strictly confidential and will only be shared with the recipients detailed below for the purpose stated.

• Companies and employees within the Everything Tech Group for marketing purposes and to support overall provision of our products and services;
• Marketing communication facilitators to keep you updated on our products and services;
• Online advertising partners to keep you updated on our products and services;
• Website engagement tools(e.g. live chat) to help us to assist you and respond to your queries;
• Analytics providers to help us improve your online experience;
• Event or promotion partners – to enhance the event experience for customers;
• Service providers and subcontractors- to support the delivery of our products and services;
• Fraud prevention agencies to prevent fraud;
• Alternative dispute resolution services, if escalation of a complaint is required.
• Legal or regulatory authorities, if required by law, court order, or government request.

Where we process your data

The personal data that we collect from you will primarily be processed in the United Kingdom. However, it may also be transferred to and processed inside and outside the European Economic Area (“EEA”). Data will only be transferred outside of the EEA where this is an adequacy agreement. Where this is not the case, then the transfer will only be made if there are appropriate safeguards in place.

How long will we keep your personal data

We will not retain your personal data for longer than necessary. How long we keep it depends on the type of data and the reason it was collected.

Personal data is retained and deleted in accordance with our Data Retention and Deletion Policy.

In some cases, we may retain data beyond the standard retention period to allow for a review process prior to deletion, or because it exists in system backups.

We may also retain certain data where it is required:

• To comply with legal or regulatory obligations
• To resolve disputes
• To enforce our terms and conditions
• To prevent fraud or abuse

All retained data is stored securely and handled in accordance with applicable data protection laws and our own internal Policies.

Your rights regarding your personal data

You have the following rights:

• The right to request a copy of your personal data which we hold about you;
• The right to rectify – you can ask us to correct any personal data if it is found to be inaccurate or out of date;
• The right to erasure – you can request for your personal data is erased when it is no longer necessary for us to retain such data;
• The right to data portability – Where applicable, you can request a copy of your data in a structured, commonly used format and ask us to transfer it directly to another controller
• The Right to restrict processing – You can request that we limit how we use your data, particularly if you dispute its accuracy or our lawful basis for processing;
• The right to object – You can object to the processing of your personal data where we rely on legitimate interests as our legal basis.
• The right to object to cookies – You have the right to control cookie settings through your browser or our cookie management tools;
• The right to lodge a complaint with your local supervisory authority

To exercise any of these rights, please contact us via email at dpo@everythingtech.co.uk.

If you need to make a complaint

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can resolve the issue:

Email us: dpo@everythingtech.co.uk.

Or write to us via:

Attn Data Protection Officer

Everything Tech Limited

Third Floor, Hanover House

30-32 Charlotte Street

Manchester

M1 4FD

If you’re not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):

The ICO’s Address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Alternatively there is an ICO Helpline number: 0303 123 1113.

Also Contact us | ICO